RoyalVegas Terms and Conditions

Welcome to Royal Vegas Casino. These Terms and Conditions govern your access to and use of our platform, services, and gaming products available at royalvegas.ca. By registering an account or placing a wager, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. We encourage you to review this document carefully before using our services. At RoyalVegas, we are committed to providing a transparent, fair, and secure gaming environment for all registered players.

1. Operator Information

Our Royal Vegas online casino Ontario version is operated by CADTREE LIMITED (registered 2031), headquartered at La Corvee House, La Corvee, Alderney GY9 3TQ. Here at RoyalVegas, we hold a valid licence issued by the Alcohol and Gaming Commission of Ontario (AGCO), licence number OPIG1237900, issued on 23 June 2022. We operate in partnership with iGaming Ontario to deliver regulated gaming services to players located within the province of Ontario, Canada.

2. Eligibility and Registration

To use our services at Royal Vegas, you must meet the following eligibility requirements:

• You must be at least 19 years of age.
• You must be physically located in Ontario at the time of play.
• You must not be a resident of any jurisdiction where online gambling is prohibited.
• You must register using accurate, truthful, and current personal information.
• You may only hold one account with us at any given time.
• You must not be a current employee, contractor, or affiliate of RoyalVegas or any of our associated group companies.

We reserve the right to verify your identity at any point during our relationship. Our Royal Vegas casino Canada platform requires successful KYC (Know Your Customer) verification — including government-issued photo ID and proof of address — before processing any withdrawals. Failure to provide adequate documentation may result in account suspension.

3. Account Security

At Royal Vegas, we place the highest importance on the security of your account. You are solely responsible for maintaining the confidentiality of your login credentials. We strongly advise that you do not share your username or I*Uwupo$0{}Kw3ga with any third party. At RoyalVegas, we will never ask you to provide your full I*Uwupo$0{}Kw3ga via email, phone, or live chat. If you suspect any unauthorised access to your account, please contact our support team immediately via live chat or at complaints@playersupportcenter.com.

4. Deposits and Payments

Our Royal Vegas casino accepts deposits in Canadian dollars (CAD) through a range of secure payment methods, including:

• Visa and Mastercard
• Interac and Interac Online
• American Express
• Apple Pay
• eCheck
• Prepaid vouchers, web wallets, and direct bank transfers

We require that all deposit and withdrawal methods be registered in the account holder's name. Our minimum deposit amount is $10 CAD, and qualifying deposits are reflected in your account instantly. We do not accept payments made on behalf of another person, and we reserve the right to decline any transaction that does not comply with our payment policies.

5. Withdrawals and Processing Times

At RoyalVegas, we process withdrawal requests as promptly as possible. Our Royal Vegas casino withdrawal time ranges from 24 hours to 7 business days, depending on your chosen payment method and whether you have completed full KYC verification. Our minimum withdrawal amount is $10 CAD, though this figure may vary based on your payment method or applicable promotional terms.

We reserve the right to review large winnings prior to processing. Welcome bonus winnings are capped at 6x your first deposit amount. We will communicate any delays or additional documentation requests directly via your registered email address.

6. Bonuses and Promotions

Our Royal Vegas bonus programme begins with a welcome package offering up to $1,200 in matched deposits across your first four deposits, structured as four separate 100% bonuses of up to $300 each. Each deposit must be a minimum of $10 CAD. The welcome bonus is valid for 7 days from the date of issue. Additionally, we offer a daily chance of up to 10 free spins with a potential prize of up to $1,000,000.

The following terms apply to all bonus offers at RoyalVegas:

• All bonuses carry a 35x wagering requirement before withdrawal is permitted.
• Maximum bet per round while a bonus is active is $8 CAD; maximum bet per line is $0.50 CAD.
• Welcome bonus winnings are capped at 6x your first deposit.
• We offer daily match promotions refreshed every 24 hours, tailored to your individual play history.
• Our Bonus Wheel is available at selected times and offers a variety of prizes.
• Bonus credits may not be transferred, exchanged for cash, or used in combination with other offers unless explicitly stated.

We reserve the right to modify, suspend, or withdraw any promotional offer at any time. Abuse of our Royal Vegas casino bonus system, including the use of multiple accounts or coordinated bonus exploitation, will result in forfeiture of bonus funds and potential account termination.

7. Loyalty Programme

Here at Royal Vegas, we reward loyal players through our six-tier loyalty scheme: Bronze, Silver, Gold, Platinum, Diamond, and Privé (available by invitation only). Cash wagers earn Loyalty Points, which can be redeemed for Bonus Credits and drive progression through loyalty levels. New players receive a 2,500 Loyalty Points boost upon making their first deposit with us at RoyalVegas.

8. Game Rules and Fair Play

Our Royal Vegas casino games library includes 400+ titles spanning slots, progressive jackpots, table games, and a fully operational live casino powered by Evolution. We source our games from leading providers including Pragmatic Play and Apricot (Microgaming/Games Global). Featured titles include Amazing Link Zeus, 9 Masks of Fire, Assassin Moon, and Gold Factory Jackpots Maple Moolah, with progressive jackpots exceeding C$11 million.

We are committed to fair play across all game categories. Our RoyalVegas platform is built on certified Apricot technology, and all gaming outcomes are governed by independently audited Random Number Generators (RNGs). Suspected cheating, collusion, or use of automated betting software will result in immediate account suspension and forfeiture of funds.

9. Responsible Gaming

At Royal Vegas, we take our commitment to responsible gambling seriously. We are certified by RG Check and integrate BetGuard, enabling access to iGaming Ontario's self-exclusion tools. We provide the following player protection tools:

• Deposit limits, session time limits, and loss limits
• Self-exclusion via BetGuard and iGO self-exclusion
• Access to ConnexOntario: 1-866-531-2600
• Links to independent support resources at any time

Our services are strictly limited to players aged 19 and over. We actively monitor player behaviour and may contact you if we identify signs of harmful gambling patterns.

10. Limitation of Liability

We strive to ensure uninterrupted access to RoyalVegas at all times; however, we do not guarantee that our platform will be free from errors, interruptions, or technical issues. We are not liable for any loss of data, loss of profits, or any indirect damages arising from your use of our services. Our total liability to you shall not exceed the amount of funds held in your registered account at the time any claim arises.

11. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. When material changes are made, we will notify you via email or a prominent notice on our Royal Vegas casino platform. Your continued use of our services following such notification constitutes your acceptance of the revised terms. We recommend checking this page periodically to stay informed of any updates.

12. Contact and Complaints

If you have any questions regarding these Terms and Conditions or wish to raise a formal complaint, our multilingual customer support team is available in English and French via live chat and email. Formal complaints may be submitted to our group complaints address: complaints@playersupportcenter.com. We will acknowledge all complaints promptly and work to resolve issues in a fair and timely manner in accordance with our obligations under the AGCO licence.