RoyalVegas Online Casino Privacy Policy

At Royal Vegas, we are committed to protecting your personal information and ensuring your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our services at RoyalVegas Online Casino. By registering an account or using our platform, you agree to the practices described in this document. We encourage you to read it carefully so you understand how we handle your information.

1. Who We Are

The Ontario version of Royal Vegas Casino is operated by CADTREE LIMITED (reg. 2031), located at La Corvee House, La Corvee, Alderney GY9 3TQ. We hold a valid iGaming Ontario licence (AGCO licence OPIG1237900, issued 23 June 2022) and operate in full compliance with Ontario regulatory requirements. At RoyalVegas, we take our legal and ethical obligations seriously, and our privacy practices reflect that commitment.

2. Information We Collect

When you register and interact with Royal Vegas Casino online, we may collect the following categories of personal information:

2.1 Registration and Identity Data

• Full name, date of birth, and gender
• Residential address and proof of address documentation
• Email address and telephone number
• Government-issued identification documents (for KYC verification)
• Username and account credentials

2.2 Financial and Transaction Data

• Payment method details (Visa, Mastercard, Interac, American Express, Apple Pay, eCheck)
• Deposit and withdrawal transaction records
• Banking information associated with your registered account
• Bonus and promotional activity, including use of welcome offers and Loyalty Points

2.3 Technical and Usage Data

• IP address, browser type, and device information
• Geolocation data (to verify Ontario residency eligibility)
• Log files, session data, and cookies
• Game activity and betting history across RoyalVegas casino games and slots

2.4 Communication Data

• Records of your interactions with our customer support team via live chat and email
• Feedback, complaints, and correspondence submitted to us
• Marketing preferences and consent records

3. How We Use Your Information

Here at RoyalVegas, we use the personal data we collect for the following purposes:

• Account management: To create, verify, and maintain your player account on our Royal Vegas Canada platform
• Identity verification (KYC): To comply with AGCO and iGaming Ontario requirements by confirming your identity and age (19+)
• Payment processing: To facilitate deposits and withdrawals through your registered payment methods
• Regulatory compliance: To meet our obligations under Ontario gaming regulations and applicable anti-money laundering laws
• Responsible gambling: To monitor gameplay and support players through BetGuard, RG Check, and ConnexOntario tools
• Personalisation: To tailor bonuses, daily match offers, and Loyalty Program communications to your activity
• Security: To detect and prevent fraud, unauthorised access, and suspicious transactions
• Customer support: To respond to your enquiries in English or French and resolve any issues promptly
• Marketing: To send promotional communications where you have provided consent (you may opt out at any time)

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations when you use RoyalVegas online casino services
• Legal obligation: Compliance with AGCO licensing conditions, KYC requirements, and anti-money laundering regulations
• Legitimate interests: Fraud prevention, platform security, and service improvement
• Consent: Where you have expressly agreed to receive marketing communications from our Royal Vegas casino

5. Cookies and Tracking Technologies

Our RoyalVegas platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period). You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our Royal Vegas mobile casino and desktop platform.

6. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Regulatory authorities: We share data with the AGCO, iGaming Ontario, and law enforcement when legally required
• Payment processors: We share necessary financial data with payment providers to process your transactions
• Game providers: Partners such as Pragmatic Play and Apricot (Microgaming/Games Global) may receive technical data to deliver our RoyalVegas casino games and slots
• Service providers: We engage trusted third parties for IT infrastructure, SSL encryption, fraud detection, and customer support tools
• Group companies: Within the Cityviews Group structure for administrative and operational purposes

All third parties we work with are contractually required to handle your data securely and in accordance with applicable privacy laws.

7. Data Retention

At Royal Vegas, we retain your personal data for as long as your account remains active and as required by our regulatory obligations. Following account closure, we are required to retain certain records — including transaction history and KYC documentation — for a minimum period as prescribed by Ontario gaming and financial regulations. Once retention periods expire, we securely delete or anonymise your data.

8. Your Rights

Depending on applicable law, you may have the following rights regarding your personal information held by our RoyalVegas Online Casino:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete information
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing

To exercise any of these rights, please contact our support team via live chat or email. For formal complaints related to our Royal Vegas Casino Canada operations, you may also write to us at complaints@playersupportcenter.com.

9. Security of Your Data

We implement industry-standard security measures to protect your personal information. Our RoyalVegas platform uses SSL encryption to safeguard data transmitted between your device and our servers. We also apply strict internal access controls, regular security audits, and fraud monitoring systems. While no system can guarantee absolute security, we are committed to maintaining robust technical and organisational safeguards.

10. Responsible Gambling and Data Use

Our RoyalVegas Online Casino takes responsible gambling seriously. We use your gameplay and account data to identify potential signs of problem gambling and to enforce self-exclusion requests processed through BetGuard and iGO. If you need support, please contact ConnexOntario at 1-866-531-2600. Your data processed for responsible gambling purposes is handled with the utmost care and confidentiality.

11. Children and Minors

Our services are strictly intended for individuals aged 19 and over in Ontario. We do not knowingly collect personal data from minors. If we discover that a person under the required age has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make material changes, we will notify you through our platform or via email. We encourage you to review this page periodically. Continued use of our Royal Vegas casino services following any update constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data at RoyalVegas, please reach out to our support team:

• Live Chat: Available directly on our website and RoyalVegas mobile casino platform
• Email: complaints@playersupportcenter.com
• Languages: English and French support available
• Operator: CADTREE LIMITED, La Corvee House, La Corvee, Alderney GY9 3TQ

We value your trust and are dedicated to handling your personal information with transparency and care. Thank you for choosing Royal Vegas — we are here to provide you with a safe, secure, and enjoyable gaming experience.